RFI MANAGED DIGITAL DOCUMENT ADA REMEDIATION SERVICES

Mecklenburg County, North Carolina, is conducting market research to identify qualified firms that can provide a fully managed digital document accessibility remediation service for its public‑facing electronic documents. The County has a preliminary inventory of 7,084 PDFs and other formats across 29 departments and needs a vendor to securely intake, remediate (including OCR for scanned files), perform human‑assisted quality review, validate compliance with WCAG 2.1 AA, PDF/UA and Section 508, correct any rejections, and return accessible files ready for republication. The County will not award a contract based on this RFI; responses will inform a future competitive solicitation. • Scope: remediation of up to ~7,000 public‑facing documents (PDFs, Word, Excel, PowerPoint, scanned images). • Service model: preferred fully managed service; hybrid or software‑only options may be described. • Required capabilities: secure file transfer, OCR, tag creation, alternative‑text generation, handling of complex layouts (tables, maps, multi‑column, long documents), QA/validation reporting, and data‑security compliance (encryption, SOC 2/ISO 27001, etc.). • Deliverables: remediated, QA‑signed documents returned to County for controlled republishing; documentation of work performed and any unresolved issues. • Timeline: County expects responses by September 17 2026; future solicitation timeline TBD. • Budget: vendors asked to provide non‑binding cost estimates for 1,000, 3,500 and 7,000 documents.