Description
The US Army is seeking a contractor to provide hardware and software warranty support renewals for existing Hewlett Packard Enterprise (HPE) Nimble All-Flash Storage arrays and associated expansion bundles located at USARPAC HQ. The storage arrays house mission-critical enterprise data and virtualized workloads. The contractor must provide continuous hardware maintenance, remote technical support, software/firmware updates, and onsite repair capabilities for existing HPE Nimble storage hardware. The support must include Defective Media Retention (DMR) to allow the government to retain failed high-capacity flash storage media upon replacement.
• The proposed warranty support package must meet or exceed the minimum specifications, including HPE Tech Care Essential with Defective Media Retention (wDMR) Service or equivalent.
• The contractor must provide hardware technical support and onsite support (with replacement parts), remote technical support and general technical guidance, software updates service (access to critical security patches and firmware upgrades), and defective media retention (DMR).
• The hardware to be covered includes HPE NS AF60 All Flash CTO Base Arrays, HPE NS AF40/60/80 92TB FIO Flash Bundles, and HPE NS 2x25GbE 2p SFP28 FIO Adapter Kits.