11118-0-2026 ML RFP Legal Case Management System

The City of Norfolk is seeking proposals to implement a Legal Case Management System (LCMS) that will support the city’s courts, public defenders, and legal staff. The solution is expected to provide case intake, docketing, document management, workflow automation, reporting, and integration with existing city IT infrastructure. The contract will likely cover software licensing, customization, implementation services, training, and ongoing support. • Scope includes design, development/customization, deployment, data migration, and user training for a city‑wide LCMS. • Required integration with current municipal systems (e.g., finance, records, and security). • Deliverables: functional software, implementation plan, user manuals, and a support/maintenance agreement. • Evaluation criteria will focus on technical capability, past performance in legal software, cost, and compliance with security standards.