Description
The Department of Veterans Affairs is seeking a contractor to provide mail management services. The contractor will be responsible for processing mail packets, including human-assisted claims processing actions. The estimated daily mail volume is 41,000 packets, but the contractor's obligation is to process 5,000-7,000 packets per day after the Month 3 ramp-up period. The contractor will work with the Veterans Benefits Administration to ensure that mail is actioned the same day it enters a work queue.
Key aspects of the job include:
• Processing mail packets, including human-assisted claims processing actions
• Working with the Veterans Benefits Administration to ensure timely mail processing
• Meeting the daily mail volume obligation of 5,000-7,000 packets per day after the Month 3 ramp-up period
• Ensuring that mail is actioned the same day it enters a work queue