Paratransit Contracted Services and Risk Management

The Rock Island County Metropolitan Mass Transit District (MetroLINK) is seeking a qualified contractor to provide ADA complementary paratransit services within its defined service area and during established service hours. The selected contractor will be responsible for delivering safe, reliable, and fully ADA-compliant door-to-door transportation services for eligible riders. The contractor will also provide risk management services. The contract term will be for three calendar years with two one-year option periods. Key responsibilities include: • Operating vehicles in compliance with ADA requirements • Maintaining vehicles in a state of good repair • Ensuring full compliance with safety, maintenance, and inspection requirements • Assisting passengers throughout the trip • Supporting dispatch and scheduling functions • Responding to customer inquiries and complaints in a timely and professional manner • Accurately collecting, maintaining, and reporting operational and performance data