Managed Service Provider

The Department of War Office of Inspector General (DoW OIG) is seeking a Managed Service Provider to support their IT operational needs. The contractor will provide non-personal IT operational support services across a portfolio of systems, including the Defense Case Activity Tracking System, Enterprise (D-CATSe). The scope of work includes program management, risk management, requirements management, systems engineering, system design, configuration management, test and evaluation, operations, maintenance, and sustainment, help desk support, and continuity of operations planning. The contract will be a firm-fixed-price level-of-effort contract with a base period of one year and four one-year option periods. The primary place of performance will be the Mark Center in Alexandria, VA, and the contractor's site. Key aspects of the job include: • Providing IT operational support for D-CATSe and other DoW OIG business systems • Collaborating with DoW OIG personnel to ensure quality, performance, and efficiency of the systems • Providing strategic and tactical support to integrate with all DoW OIG echelons and external entities • Ensuring compliance with DoW-approved industry standards and best practices • Maintaining a Secret facility clearance and ensuring all personnel have at least an interim Secret clearance • Providing operations, maintenance, and sustainment support for the systems • Developing and maintaining a continuity of operations plan • Providing help desk support and responding to user problems and concerns