Webb County Inmate Telephone Services

The Webb County is seeking a qualified vendor to provide a turnkey, fully managed inmate telephone system for the Webb County Jail. The system should include all equipment, installation, maintenance, network services, and customer support necessary to provide secure, reliable, and monitored telecommunications for inmates and facility staff. The contract will be for an initial term of three years, with the option to extend for two additional one-year terms. The vendor should provide a complete telecommunications system, ensure compliance with all applicable regulatory requirements, and provide 24/7 technical support and system monitoring. Some key features of the system include: • A complete telecommunications system for all inmate housing areas, visitation areas, and any designated facilities • Equipment and systems that comply with Texas Commission on Jail Standards (TCJS) rules and FCC/SEC regulations related to inmate telephone services • Ensure compliance with all state, federal, and local privacy and monitoring laws • Provide equipment, software, and connectivity at no cost to the County • Provide 24/7 technical support and system monitoring • Ensure recording, monitoring, and reporting functions for authorized jail staff • System must prevent unauthorized calls, including 3-way calling, call forwarding, and conference bridging • Provide a secure, web-based interface for County staff for call management, playback, and data retention • Automated inmate search feature • Integration with inmate management systems (JMS) • Video visitation capability • Messaging, voicemail, and tablet-based communication options • Real-time call data access through a secure portal • Fraud detection and AI-based monitoring