Description
Wake Technical Community College (WTCC) is seeking information to implement a robust IT Service Management System (SMS)/Computerized Maintenance Management System (CMMS) solution. The solution should support the management of IT and Facilities incidents, preventative maintenance, and service work orders for the College. The key features required include multi-department and campus support, workflow automation, request/incident management, core system functionality, asset and inventory management, user portal and self-service, reporting and analytics, integration/APIs/third-party tools, and support/training. The college is looking for a solution that can improve customer satisfaction, operational efficiency, and reduce costs.
• Multi-department and campus support
• Workflow automation and request/incident management
• Core system functionality
• Asset and inventory management
• User portal and self-service
• Reporting and analytics
• Integration/APIs/third-party tools
• Support/training
Attached files
Contact
Abelardo Lopez(Procurement Lead)