False Alarm Service Provider

The City of Omaha is seeking a qualified vendor to provide false alarm service, including intrusion/fire alarm registrations, false alarm billings, monitoring company fines and fee billings, and collection services. The selected vendor will be responsible for maintaining and servicing all accounts received during the contract period, providing monthly invoices and reports, and allowing inspection or audit by the City or its agent. The vendor will also be required to provide a toll-free phone number for customer services and respond to all calls concerning the City Ordinance on intrusion/fire alarm billings, fees, and registration. • Key features of the software system to be used include prompt registration and collection of intrusion/fire alarm registrations, prompt billing and collection of false alarms, and follow-up procedures for false alarm addresses that do not match registrations. • The vendor will be required to submit a proposed services fee schedule based on a percentage of collections. • The contract will be for a period of five years, starting January 5, 2026, and the City of Omaha reserves the right to terminate the contract at any time if the vendor fails to carry out the terms or fails to make substantial progress toward the fulfillment of the contract obligations.