Description
The State of South Carolina Department on Aging is seeking a vendor to deliver a secure, cloud‑based case‑management system for its Long‑Term Care Ombudsman Program. The solution must handle complaint intake, investigations, reporting to federal OAAPS/NORS standards, data migration of historic records, role‑based access, extensive audit logging, and provide both web and mobile‑friendly interfaces. The contract includes implementation, training (both face‑to‑face and online), ongoing technical support, and a 7‑year term with possible annual renewals.
• Core deliverables: software configuration, data migration (5‑year historical data), user‑role security, automated reporting, and full documentation.
• Mandatory functional areas: complaint tracking, facility/resident management, volunteer oversight, performance metrics, and compliance reporting.
• Required services: project management, training curriculum, 8 am‑5 pm EST help‑desk support, SLA‑based availability (≥ 99.9 % business hours), and a disengagement/turn‑over plan for data export.