Description
The State of Michigan is seeking a vendor to provide Enrollment Broker Systems and Services for the Michigan Department of Health and Human Services (MDHHS). The selected vendor will be responsible for providing enrollment broker services, including call center operations, systems and support, and staffing. The vendor will also be required to provide a disaster recovery plan and transition in and out plan. The contract is expected to be awarded on April 1, 2026, and the implementation period is expected to be from April 1, 2026, to March 31, 2027.
• The vendor must have experience in providing enrollment broker services to a similar organization.
• The vendor must have a proven track record of providing high-quality customer service.
• The vendor must have the ability to provide a comprehensive disaster recovery plan and transition in and out plan.
• The vendor must have the ability to provide staffing and training to support the enrollment broker services.