Vendor-Provided Remote Support

The University of Michigan’s Information & Technology Services is seeking qualified suppliers to provide remote IT support services for its Ann Arbor campus. The award will be a three‑year contract with an option to extend for up to two additional one‑year periods. The university prefers Michigan‑based and U.S.‑made providers, offers immediate payment via a virtual‑card program (Net 0) or Net 45 otherwise, and requires compliance with its standard contract terms and a Data Security Agreement. Suppliers must submit detailed technical, financial, and compliance documentation, including a cost proposal spreadsheet and responses to functional requirements. • Provide remote troubleshooting, maintenance, and support for university IT systems, primarily on‑site despite the “remote” designation. • Submit a full cost proposal (hours, rates, travel, firm‑fixed price for assessment, milestone payments) and a narrative executive summary. • Contract term: 3 years base, with up‑to‑two optional 1‑year extensions; payment terms Net 0 (virtual‑card) or Net 45.