Enterprise Computerized Maintenance Management System

The Indian Health Service (IHS) is seeking information on potential vendors that can provide an Enterprise Computerized Maintenance Management System (CMMS) with technical support, software enhancements, and training. The CMMS should be able to maintain the system's functionality and suitability for IHS' needs, including annual software upgrades, troubleshooting, and system customization. The contractor should possess knowledge, skills, and abilities to maintain and provide SaaS licenses, data collection and/or data migration, and SaaS vendor support on a monthly basis. The period of performance will start at the date of award, and the contractor will be required to provide services across ten out of the twelve Regional Areas Offices. • Provide annual maintenance for the Nuvolo Connected Workplace CMMS hosted on a ServiceNow cloud platform • Provide and push regular software upgrades and updates to maintain operability and compatibility with concurrent software versions • Provide customization, application management, and enhancement services for any determined agency requirements that fall outside standard software configurations • Provide end-user training and materials to IHS personnel as needed for major upgrades and customizations • Enable, configure, test, and implement third-party software and module integrations as needed to enhance platform functions • Assist with the incorporation of additional IHS support groups, locations, and equipment into the existing platform as needed • Provide troubleshooting services to IHS staff for issues with platform functionality and configurations • Provide and push urgent/ad-hoc software update packages as needed to maintain platform functionality and meet agency needs and priorities • Conduct on-site visits as needed for user training, project needs alignment, exploratory research, etc.