Incarcerated Persons Communications Services (IPCS)

The San Mateo County Sheriff's Office is seeking a vendor to provide a complete Incarcerated Persons Communication System (IPCS) for the Maguire Correctional Facility and the Maple Street Correctional Center. The system should include telephone services, video communication services, tablets with educational and entertainment content, and other features. The vendor should have experience providing similar services and meet the minimum qualifications outlined in the RFP. The contract will have a term of three years with an option to extend for an additional two years. Some key features of the IPCS include: * Incarcerated persons telephone services in the admissions area and in housing areas * Incarcerated persons video communication services, including visitation services and remote court proceedings * Tablets with educational, vocational, and entertainment content, as well as law library content and services * Electronic inmate tracking and monitoring * Call recording and transcription services * Key-word searching and voice biometrics * Options for call-length or call-frequency limitations * Communication access for inmates with communications disabilities