Professional Implementation Services for Oracle Utilities Billing

The City of Fort Myers is seeking a qualified firm to provide end‑to‑end professional implementation services for Oracle Utilities Customer Cloud Service (CCS) and Oracle Fusion Field Service (OFFS). The effort will integrate the new utility billing system with the City’s existing Oracle ERP environment and support water, wastewater, and solid‑waste operations. Services include project management, business process analysis, system configuration, data conversion, integration, testing, training, change management, go‑live support, knowledge transfer, and post‑implementation support. The City will acquire the software rights either directly from Oracle or through the implementation partner. Proposals must be submitted electronically by October 7, 2026. • Scope: Implementation of Oracle Utilities Billing (CCS) and Fusion Field Service for municipal utilities. • Required services: PM, process review, configuration, integration, data migration, testing, training, change management, go‑live and post‑go‑live support. • Mandatory deliverables: Detailed methodology, staffing plan, governance structure, assumptions, dependencies, and support model. • Timeline: Pre‑proposal meeting 9/23/26 (non‑mandatory), questions due 9/30/26, submission 10/7/26, selection 10/12/26, presentations 10/14/26. • Evaluation criteria: functionality, methodology, vendor viability, post‑implementation support, technology approach, and cost. • No on‑site visit required; virtual pre‑proposal meeting only.