Employee Assistance Program

SEPTA seeks a qualified consulting firm to design, implement, and manage a comprehensive Employee Assistance Program (EAP) for roughly 9,108 employees (and their families) across the Greater Philadelphia region. The contract will run a base term of three years with two optional one‑year extensions, providing up to five years of service. The vendor must staff dedicated counselors, a Substance Abuse Professional, a wellness coordinator, a project director, and a clinical supervisor, and must deliver counseling, crisis response, substance‑abuse evaluations, training, wellness integration, and secure data‑management services. Proposals must be submitted in two sealed binders (technical and price) with an Addendum Acknowledgement Form, and the deadline has been extended to December 23, 2025. • Provide 24/7 critical‑incident and substance‑abuse professional services, plus up to six counseling sessions per employee per issue per year. • Deliver on‑site and virtual counseling, wellness program integration, and quarterly performance reporting. • Meet strict HIPAA, GDPR, and Pennsylvania privacy requirements, and supply all data and records to SEPTA for three years after contract completion.