Description
The County of Butte is seeking a firm to provide an automated AI Emergency and Non-Emergency Call Handling System. The system should be capable of receiving, analyzing, translating, compiling, and consolidating information provided by and to the Butte County Sheriff's Office. The system should function 24 hours a day, 7 days a week, and be capable of handling the county's current call volume with the ability to expand over time. Key features of the system include automated AI non-emergency call triage and response, AI assisted call taking, and automated quality assurance reporting. The successful respondent will be required to enter into a contract with the county for the services requested in this RFP.
Some of the key responsibilities of the contractor include:
• Providing a system that meets the qualification criteria and has successfully performed services on similar projects in the past
• Entering into a contract with the county for the services requested in this RFP
• Providing a system that includes features such as automated AI non-emergency call triage and response, AI assisted call taking, and automated quality assurance reporting
• Ensuring the system functions 24 hours a day, 7 days a week, and is capable of handling the county's current call volume with the ability to expand over time
• Providing customer support services for the system and equipment
• Providing a plan for providing staffing and services necessary to implement all items described in the scope of services