Description
The Town of Cary is seeking qualified vendors to provide a comprehensive Computer Aided Dispatch (CAD) system to replace its existing public‑safety answering point platform. The solution must support 9‑1‑1 call processing, integrate with the town’s Automatic Vehicle Location (AVL) system, meet stringent security and data‑privacy requirements, and include implementation services such as data migration, configuration, training, and ongoing support. The contract will run for an initial five‑year term with up to two one‑year extensions (maximum seven years). Vendors must submit a PDF proposal plus required Excel‑based detailed requirements, reference forms, and a cost proposal. The Town will evaluate technical capability, past performance (five references within the last five years), and a 10‑year total cost of ownership model.
• Required CAD system must interface with existing AVL and GIS data.
• Must comply with CJIS and NIST security standards; breach notification within 24 hours (negotiable).
• Provide 5 years of maintenance/support with optional one‑year renewals.
• Provide detailed cost proposal (Appendix 5) and a one‑page solution overview.
• Questions due 19 Aug 2026; final bid deadline 9 Oct 2026 (2 pm ET).