USNH System Wide CRM Alignment and Implementation Partner

The University System of New Hampshire (USNH) is seeking a qualified firm to provide a system-wide Customer Relationship Management (CRM) capability focused on recruitment, admissions, and student lifecycle engagement. The selected vendor will act as a Strategic Consultant and Implementation Partner to create a unified strategy with federated execution, consistent data, shared business processes, and best practices, and governance across institutions, with local autonomy where needed. The scope of work includes technical proposal, implementation timeline, cost proposal, and vendor service level commitments. The firm must have at least 5 years of CRM consulting experience in U.S. higher education, 3 years as an implementation or solutions partner for the proposed CRM system, and experience working with all named student populations. Some key features of the CRM system include multi-application group integration, data extraction and migration, role-based access and security, and integrations with Workday SIS, institution-specific LMS, and MS Outlook. • Key features of the CRM system: multi-application group integration, data extraction and migration, role-based access and security, and integrations with Workday SIS, institution-specific LMS, and MS Outlook. • The selected vendor will provide a comprehensive system-wide CRM implementation and alignment across multiple institutions within USNH. • The vendor must have experience working with all named student populations, including undergraduate, graduate, doctoral, online, and non-degree. • The vendor must provide dedicated CRM project staff with a known project manager. • The vendor must have experience migrating and integrating higher education clients from all major CRM and SIS systems.