Description
The City of Asheville is seeking an authorized dealer or distributor to provide a three‑year subscription to ManageEngine ServiceDesk Plus Enterprise Edition for 34 technicians covering 1,000 IT assets. The contract will be awarded to the lowest responsive and responsible bid, with no substitutions allowed. The vendor must submit a single total price (excluding state/local sales tax) via email, include required insurance and compliance certifications, and meet all delivery and payment terms outlined in the bid form.
• Product: ManageEngine ServiceDesk Plus Enterprise, 34‑technician license, 1,000 assets, 3‑year term.
• Delivery: FOB to City address, no additional shipping charges, delivery within 30 days of order.
• Requirements: Must be an authorized ManageEngine dealer, provide insurance (≥ $1 M CSL), E‑Verify, and MWBE certification is encouraged.
• Pricing: Single total amount for the three‑year subscription; state/local sales tax shown separately on invoice.
• Evaluation: Lowest price wins, with consideration of responsiveness and past performance.