ARTIFICIAL INTELLIGENCE (AI) SOLUTIONS FOR TRANSCRIPTION AND TRANSCRIBING SERVICES FOR THE DEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS)

The County of Riverside is seeking proposals from qualified vendors to provide Artificial Intelligence (AI) solutions for transcription and transcribing services for the Department of Public Social Services (DPSS). The AI solution must be capable of greeting callers, gathering relevant information, transcribing and documenting conversations word-for-word in real time, summarizing calls, and securely recording and storing them for future playback. The solution must also support automated form completion with intelligent data processing. A mobile functionality is required to allow staff to securely record, transcribe, and store interactions on mobile devices, including in offline environments. The proposed system will undergo an internal approval by the County’s AI Coordinator and other stakeholders. • The AI solution must be able to transcribe and document conversations word-for-word in real time. • The solution must support automated form completion with intelligent data processing. • A mobile functionality is required to allow staff to securely record, transcribe, and store interactions on mobile devices. • The solution must be able to operate reliably using both Wi-Fi and cellular, supporting staff in both in-office and field use. • The proposed system will undergo an internal approval by the County’s AI Coordinator and other stakeholders.