Description
The Corporation for National and Community Service (CNCS) is seeking information from vendors capable of providing comprehensive childcare benefit administration services for eligible AmeriCorps volunteers nationwide. The services include intake, review, and processing of volunteer and childcare provider applications, customer service support, payment processing, and reporting. The contractor will be responsible for managing the benefits administration program, including verifying eligibility, processing payments, and providing customer service to volunteers and childcare providers. The program supports up to 600 eligible volunteers annually, with an average of 200-450 volunteers utilizing the benefit monthly.
Key aspects of the job include:
• Experience administering childcare subsidy or childcare benefit programs
• Ability to provide a secure, Section 508 compliant web-based platform
• FISMA compliance and ability to obtain an Authority to Operate (ATO) prior to production use
• Hosting within a FedRAMP-certified environment
• Experience handling Personally Identifiable Information (PII) in accordance with Federal requirements
• Ability to process EFT/ACH payments to childcare providers
• Ability to provide English and Spanish customer service support
• Ability to meet required service-level timelines for application processing and payments