Ricoh Maintenance Contract

The State of West Virginia is seeking a vendor to provide on-site service and preventative maintenance for two Ricoh Pro c9210 printing equipment. The contract will be for a period of one year, with the option to renew for up to three successive one-year periods. The vendor must provide routine support from 7am to 4pm during business hours, complete preventive maintenance on a monthly basis, and guarantee a call back response time of two hours after receipt of a service call. The vendor must also provide a per copy click charge for black and white and color copies. • The vendor must be an authorized dealer and verified to provide maintenance on the Agency-owned equipment. • The vendor must provide a local solutions engineer. • The vendor must provide a preventative maintenance schedule. • The vendor must include all costs of inspections, lubrications, cleaning, adjustments, parts, repairs, travel expenses, and supplies (except paper) in the service and maintenance costs. • The vendor must provide OEM parts and toner from Ricoh.