Electronic Benefits Transfer System & Services

This solicitation calls for a vendor to design, develop, host, operate, and maintain a statewide Electronic Benefits Transfer (EBT) system for Washington’s Women, Infants & Children (WIC) program, including integration with the existing WIC Cascades system, issuance of EBT cards, vendor certification, POS terminal support, and ongoing customer‑service and reporting. The contractor must also provide training, business‑continuity planning, privacy and security compliance, and transition services at contract end. • System design, interface specification, and ongoing enhancements for the eWIC EBT platform. • Full‑service operation: hosting, transaction processing, 24‑hour toll‑free support, and help‑desk for DOH staff and vendors. • Vendor enablement, certification, and provision of up to 30 stand‑beside POS terminals, plus production/distribution of magnetic‑stripe/QR‑code EBT cards. • Training, documentation, reporting, and optional extensions for electronic fruit‑and‑vegetable prescription programs and innovative technologies.