RFP#2526-007 Dog Licensing Services

The City of Redondo Beach is seeking a qualified contractor to provide dog licensing services, including an online web-based portal for applications and renewals, and payment of fees, penalties, and collection admin (late) fees. The contractor will be responsible for managing dog licensing services, maintaining records, processing applications and renewals, and providing customer service. The contract will be for a fixed 3-year term with two optional 1-year extensions. The city has approximately 2,183 active dog licenses, and the contractor will need to limit dog licenses to three per residence. Some key responsibilities of the contractor include: • Providing dog licensing services and maintaining all records for dog licenses and service dog registration • Processing dog license applications and renewals received online and by mail • Maintaining a customized web-based portal for online dog license applications and renewals • Collecting payments and issuing licenses and tags • Mailing and/or emailing renewal and reminder notices to residents • Demonstrating the ability to provide collection efforts on delinquent license fees • Submitting reconciliation reports and payments by wire to the City on a monthly basis • Providing customer service for residents by email and phone.