Description
The Indian Health Service (IHS) intends to award a sole-source contract to Hill-Rom, Inc. for the extension of the existing Voalte Nurse Call System at the Zuni Comprehensive Community Health Center. The contract will provide continued access to the program's software, system support, and entitlement services required to maintain operational functionality of the current Voalte Nurse Call System. The services program must be renewed annually to ensure continued access to maintenance and support entitlements. The contract is expected to be a Firm Fixed-Price (FFP) contract for a base 12-month period of performance, with four option periods for renewal to ensure continuity of service. The total contract period shall not exceed five (5) years.
Key aspects of the job include:
• Providing Annual Maintenance Service for the Hillrom Nurse Call system (Voalte)
• Software Upgrades: Major and Minor releases
• Remote Clinical Upgrade and Consulting Hours
• Technical Support: Must be available 24/7/365
• System Configuration Changes: Must be included in the service plan
• Semi-Annual Business Update: A business update report will be provided electronically to the customer
• Access to Customer Portal: The Customer Portal will have self-service functionality that allows the customer to open, track/manage, and view all previous technical support cases at their convenience
• System Security Certificate Updates: The vendor must provide this update to prevent an issue with the program.