Description
The National Center for Advancing Translational Sciences (NCATS) is seeking a service maintenance agreement for the Celltrio RoboCell Cell Line Automation System. The system is a critical automation platform within NCATS laboratories, producing consistent, reproducible, and standardized cells. The objective of this agreement is to maintain system uptime, performance, and compliance through manufacturer-certified maintenance and support services.
• The required maintenance services can only be provided by Celltrio, Inc., the original equipment manufacturer (OEM) of the RoboCell system.
• The system is a closed, fully integrated automation platform composed of proprietary hardware, software, and OEM-configured third-party components.
• Performance of maintenance services requires access to proprietary software, firmware, and diagnostic tools, use of OEM-certified replacement parts, and factory-trained and authorized service engineers with system-specific expertise.
• The period of performance is for one year after the PO is awarded.
• The contractor shall provide all labor, materials, tools, equipment, and expertise necessary to perform OEM maintenance services for the RoboCell system.