Description
The State of North Carolina is seeking a vendor to develop and implement a Disaster Management Portal to deliver timely and authoritative information to constituents and enable streamlined access to recovery assistance and case management. The portal will be a modular, reusable digital platform that leverages existing technology investments to deliver a consistent and user-friendly disaster recovery experience. The vendor will be responsible for delivering a Minimum Viable Product (MVP) of core capabilities, with the option to renew the contract for up to four additional years. The key features of the portal include centralized communications and information, disaster recovery constituent services case management intake support, and integration with existing platform services such as NCID and Digital Commons.
• The portal will provide a single point of access for constituents to apply for various services and recover from disasters
• The portal will enable real-time status updates on applications, benefits, and recovery efforts
• The portal will provide a secure and accessible platform for constituents to interact with the state government
• The portal will be designed to be scalable and flexible to meet the evolving needs of the state and its constituents