Description
The City of Berkeley is seeking a qualified vendor to design and implement a Library Digital Experience Platform, consisting of a website redesign with a content management system and a discovery layer for the Berkeley Public Library's online catalog. The platform should provide a unified, modern, user-friendly, and accessible experience for patrons, with features such as international language support, real-time chat capabilities, and advanced search functionality. The vendor will be responsible for implementing the platform, providing training and support, and ensuring compliance with accessibility standards. The project is expected to begin in March 2026 and will have a six-month implementation period, followed by a three-year support and maintenance period.
Some key features and requirements of the project include:
• A modern and clean website design with a content management system
• A discovery layer with advanced search capabilities and faceted navigation
• Integration with existing systems and databases, including the CARL ILS and Communico events management system
• Compliance with accessibility standards, including WCAG 2.2 guidelines
• Multilingual support, including English, Chinese, and Spanish
• A user-centered design with intuitive information architecture and navigation
• Real-time chat capabilities and simplified interface with reduced cognitive load
• Website search functionality with relevant and recent content, and passthrough search to the discovery layer
• Customizable facets and inclusive navigation pathways
• Equity-centered navigation and measurable increase in discovery and usage of materials by creators from underrepresented communities