Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) Survey

The Indian Health Service is seeking a contractor to conduct the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey at the Blackfeet Service Unit in Browning, Montana. The survey will assess patient satisfaction with their care and the contractor will be responsible for conducting phone mode surveys, implementing and setting up the survey, and providing data transfer and maintenance. The contract will be for a period of 12 months, with four 12-month option years. The contractor must have experience in conducting similar surveys and must be able to demonstrate their ability to meet the requirements of the contract. Key factors to be evaluated include technical capability, past performance, and price. • The contractor must be able to conduct phone mode surveys of up to 60 patients per month. • The contractor must be able to implement and set up the survey, including data transfer and maintenance. • The contractor must be able to provide reports and analysis of the survey results. • The contractor must be able to demonstrate their experience and ability to conduct similar surveys. • The contractor must be able to meet the requirements of the contract, including the ability to conduct surveys in a timely and efficient manner.