Description
UTMB seeks vendors to design, deliver, install, and optionally staff self‑contained tele‑health “stations” that expand same‑day primary‑care access across Texas, especially in rural areas, and integrate with the institution’s Epic electronic health record. The solution must include hardware, software, clinician staffing options, benefit verification, digital payments, referral and lab workflow handling, cleaning/maintenance, and 24/7 support with high uptime and security standards. Vendors will provide cost models (per‑use and fixed‑monthly) and answer a detailed questionnaire covering coverage, clinical capabilities, integration, credentialing, and operational procedures.
• Provide fully configured tele‑health stations (hardware + software) on‑site and ensure Epic integration or secure note‑transfer.
• Offer flexible staffing (vendor‑provided clinicians or UTMB‑provided) for up to 12 hours daily, 7 days a week, with performance metrics such as 95 % platform uptime and <10‑minute patient wait times.
• Deliver end‑to‑end services including benefit verification, digital payment processing, referral routing, lab ordering, routine cleaning, hardware maintenance, and rapid on‑site support (critical alerts response ≤ 4 hours).