Description
The State of Oregon, acting by and through the Employment Department, is issuing this Intermediate Request for Proposal for telephonic interpretation services in the legal field, on behalf of the Office of Administrative Hearings (OAH). The services will be utilized for OAH to meet the needs of Limited English Proficiency (LEP) clients for telephonic administrative hearings. The agency anticipates awarding up to three contracts from this solicitation, with an initial term of three years and an option to renew for additional one-year periods, up to a maximum of five years.
• The contractor will provide pre-scheduled telephone-based interpreter services on an "as needed" basis for LEP clients needing interpreter assistance.
• The contractor must provide interpreters who are certified under ORS 45.291, if available, and qualified interpreters whose qualifications are already on file with OAH.
• The contractor must be available for hearings Monday through Friday, between 8:00 AM and 5:00 PM Pacific Time, and for occasional hearings scheduled prior to 8:00 AM or extending beyond 5:00 PM.
• The contractor must have a process for addressing customer concerns and be responsive to issues with interpreters, invoices, or scheduling matters.