Description
The City of West Fargo Economic Development Department is seeking a cloud-based Customer Relationship Management (CRM) and Reporting Software solution to support the City's economic development operations. The system should track business retention and expansion efforts, manage investment leads, and provide real-time insights into West Fargo's business climate. Key features include customizable dashboards, analytics, and visualization tools, as well as integration with GIS systems and the City's website. The City is looking for a user-friendly, scalable, and secure CRM platform that can support approximately 5-7 users. The proposal should include a company overview, proposed solution, implementation approach, integration capabilities, project team, timeline, and cost proposal.
• Cloud-based SaaS deployment
• Role-based security and encryption
• Integration with GIS systems and City website
• Customizable dashboards and reports
• Data visualization and KPI tracking
• Two-way communication tools and correspondence tracking
• Campaign and outreach management
• Data migration and setup
• User training and ongoing maintenance and technical support