Computer End-Point Services

The City of Winston-Salem is seeking a vendor to provide computer end-point services, including support for desktops, laptops, tablets, and other devices. The vendor will be responsible for providing on-site support, troubleshooting, and repair services. The contract is expected to start on August 1, 2026, and will last for three years, with the option to renew. The City is looking for a vendor that can provide high-quality support services, including prompt response times, effective troubleshooting, and timely repair or replacement of devices. The vendor will also be required to provide regular reporting and performance metrics to the City. Some key points to consider: * The City has approximately 900 iOS mobile devices that will require support on an emergency basis. * The vendor will be required to provide support for a variety of devices, including HP and Apple devices. * The City is looking for a vendor that can provide a high level of customer service and support. * The vendor will be required to provide on-site support, including troubleshooting and repair services. * The City is looking for a vendor that can provide flexible and scalable support services to meet the City's changing needs.