Description
The Indian Health Service is conducting market research to identify responsible sources capable of providing 24-hour Nurse Advice Telephone Line Services for eligible beneficiaries of the Colorado River Service Unit, Uintah & Ouray Service Unit, and Southern Bands Health Center. The services include toll-free nurse advice telephone access, registered nurse telephone triage, clinical disposition using nationally recognized physician-approved protocols, HIPAA-compliant communications, daily encounter reporting, monthly utilization reporting, and follow-up communication when clinically indicated.
• The anticipated service population includes beneficiaries of the Colorado River Service Unit, Uintah & Ouray Service Unit, and Southern Bands Health Center.
• The approximate historical call volume is 150-200 calls/month for the Colorado River Service Unit, 10-20 calls/month for the Southern Bands Health Center, and historically low volume for the Uintah & Ouray Service Unit.
• Interested firms should submit a capability statement addressing company information, capability, transition capability, accreditation, federal and tribal experience, geographic coverage, and contract vehicles.