Labor Exchange Case Management Software

The State of Tennessee’s Department of Labor and Workforce Development is conducting market research for a modern, cloud‑based Labor Exchange Case Management System (LE‑CMS). The RFI seeks detailed technical, functional, and cost‑range information from vendors capable of delivering an integrated platform that supports job posting, candidate matching, employer tools, WIOA case management, analytics, and extensive API integrations with state education and unemployment systems. Respondents must outline their solution architecture, upgrade policies, AI governance, security controls, data migration approach, and provide example pricing ranges. • Core functionality includes job posting/search, AI‑driven matching, resume builder, employer portals, apprenticeship & work‑based learning modules, and a virtual assistant chatbot. • Must meet WCAG 2.1 AA, support multilingual (English/Spanish) access, and enforce enterprise‑grade security (encryption, SSO, audit logging, penetration testing). • Required integrations with TCAT, ETPL, Title II, UI/Unemployment Insurance, and other TDLWD data sources via APIs, webhooks, or SFTP/SOAP. • Vendors must describe data‑migration methodology, change‑control processes, roadmap, and provide cost‑range estimates for licensing, implementation, migration, and ongoing support.