RFP 2018-02 Business Analysis Services

This contract calls for a state‑wide consulting engagement to provide business‑analysis services for the CalHEERS system, integrate emerging technologies such as Salesforce CRM and AI chat‑bots, and deliver agile‑methodology training, mentoring, and staffing (Scrum Masters, Product Owners, Agile Coaches). The contractor must supply senior analysts, perform analysis, design, documentation, and transition services, and work within Covered California’s business hours. The award is a fixed‑price/time‑and‑materials contract with a $2 M ceiling, spanning roughly two years with a possible one‑year extension. Evaluation emphasizes technical approach, team qualifications, past performance, and cost, with small‑business preferences available. • Scope: Business analysis, CRM/AI integration, agile transformation. • Required personnel: Senior Business Analyst, Scrum Master, Agile Coach (minimum qualifications specified). • Funding: Up to $2 M total (~$1 M per year). • Awarded to: Cambria Solutions, Inc. (single‑source award).