Description
The Montana State University is seeking a service provider to offer a fully integrated Ticketing, Donor, and Marketing solution for the Bobcat Ticket Office. The solution should provide a positive patron and brand experience, capitalize on new and emerging technologies, and have full patron data capture, analytic, and reporting capabilities. The contract requires the service provider to have a minimum of five years of experience with ticket and fundraising services for at least three similar sized or larger institutions with similar event schedules. The provider must also have the capability to integrate with the University's Ellucian Banner Student Information system and Blackbaud Raiser's Edge CRM system.
Some key features of the required solution include:
- Fully integrated ticketing, donor, and marketing capabilities
- Real-time ticket sales and validation
- Digital ticket delivery and access control
- Robust online account management
- PCI compliance and P2PE certification
- Ability to schedule and deliver reports electronically
- Integration with the University's IT department for network configuration and access management
- 24/7 customer support
- Five years of experience with ticket and fundraising services for similar institutions
The University requires the service provider to respond to a series of questions and provide detailed information about their system's capabilities, including ticketing, fundraising, e-commerce, and customer relationship management. The provider must also demonstrate their ability to meet the University's mandatory requirements and provide a complete description of their staff qualifications and experience.
Some benefits of the contract to the University include:
- Improved ticketing and fundraising capabilities
- Enhanced patron experience
- Increased efficiency and productivity
- Better data capture and analysis
- Improved customer relationship management
- Compliance with PCI-DSS and other security standards