Emergency Call Taking Interface and Quality Assurance Software

The City of Tucson has awarded a contract to Corti America, Inc. for the provision of an emergency call taking interface and quality assurance software. The contract includes implementation services, software and services pricing, and ongoing support and maintenance. The vendor will provide a software-as-a-service solution, including configuration, training, and certification for city staff. The contract has a term of three years, with the option to renew. The total cost of the contract is estimated to be $252,400 per year, including implementation costs, software and services pricing, and ongoing support and maintenance. • The contract includes implementation services, such as integration to Hexagon 9.4 and Motorola Vesta 7.9, setting up protocols and question cards, and training and certifying staff. • The vendor will provide a software-as-a-service solution, including configuration, training, and certification for city staff. • The contract has a term of three years, with the option to renew. • The total cost of the contract is estimated to be $252,400 per year, including implementation costs, software and services pricing, and ongoing support and maintenance. • The vendor will provide ongoing support and maintenance, including regular success calls and executive business reviews.