Description
This solicitation seeks a vendor to provide comprehensive oral and sign‑language interpretation and written translation services for individuals served at Cuyahoga County offices, covering in‑person, telephonic, and video modalities, as well as related training and program‑management support. The contract will run for two years with the possibility of two one‑year extensions, requiring 24/7 availability, rapid emergency response, and detailed reporting on service usage and outcomes.
• Scope includes oral interpretation (consecutive, 24/7), ASL interpretation (in‑person & video), and translation of written materials, including certified legal translations.
• Vendor must deliver quarterly staff‑development training, bilingual‑staff certification, and maintain a web‑based request tracking system with monthly performance reporting.
• Performance standards require ≥ 98 % emergency response within 1 hour, ≥ 95 % scheduled interpretation on‑time, and ≤ 5 % cancellation rate, plus compliance with civil‑rights and accessibility regulations.