Motorola MCC 7500 IP Logging Recorder NICE Silver Level Hardware and Software Maintenance and Support

The County of Riverside Purchasing and Fleet Services solicited quotations for Motorola MCC 7500 IP Logging Recorder NICE Silver level hardware and software maintenance and support services. The awarded contractor will act as a go-between for the Riverside County Information Technology (RCIT) and its Public Safety Enterprise Communication (PSEC) section and NICE customer support representatives to handle correcting issues with the audio recording software and hardware. The contract is for one year, with the possibility of annual renewal. Key aspects of the contract include: • NICE Silver Level Support agreement for two Motorola IP Logging recorders • Annual renewal option • Contractor will act as a go-between for RCIT and NICE customer support representatives • Services include hardware and software maintenance and support for the audio recording system