Description
This solicitation sought a vendor to provide comprehensive call‑center operations for the Sedgwick County Health Department, including inbound/outbound call handling, bilingual support, HIPAA‑compliant data protection, and detailed record‑keeping. The work was to be performed Monday‑Friday, 8 am‑5 pm, with the possibility of extended hours during peak periods. The contract was structured as a two‑year term with two optional one‑year renewals and allowed the County to terminate with 30‑day notice. Evaluation criteria combined technical capability (55 pts) and cost (15 pts) among other factors. The solicitation was later placed on hold and ultimately withdrawn, meaning no award was made.
• Service scope: full‑service call center for health‑department callers, bilingual staff, HIPAA compliance.
• Contract terms: 2‑year base term, two optional 1‑year extensions, 30‑day termination clause.
• Procurement status: withdrawn and cancelled before any award.