On-Call Information Services Help Desk & Managed Information System Services

The City of Woodinville is seeking on-call information services help desk and managed information system services. The contract involves providing IT help desk operations, including ticket resolutions, backup storage costs, and comprehensive reporting. The city received proposals from several vendors, including Ardor Digital Inc., Fuse Networks, and others. The proposals were evaluated based on factors such as experience, public sector experience, quality and responsiveness of the proposal, and cost. The city selected the top-ranked vendor, Fuse Networks, based on their proposal and evaluation scores. • The contract involves IT help desk operations, including ticket resolutions and backup storage costs. • The city received proposals from several vendors, including Ardor Digital Inc. and Fuse Networks. • The proposals were evaluated based on factors such as experience, public sector experience, and cost. • The city selected the top-ranked vendor, Fuse Networks, based on their proposal and evaluation scores. • The contract duration and renewal terms are not specified in the contract documents. • The city is seeking a vendor that can provide high-quality IT help desk services, including comprehensive reporting and backup storage costs.