Digitech EMS Billing LLC - Piggyback Miami Beach Contract RFP-2023-015-ND – Emergency Medical Transport Billing and Collection Services.

The City of Hialeah has entered into a piggyback contract with Digitech EMS Billing LLC to provide emergency medical transport billing and collection services. The contract is for a term of three years, with the option to renew for an additional term. The services will be provided in accordance with the terms and conditions of the contract, which includes provisions for payment, invoicing, and termination. The City of Hialeah will pay Digitech EMS Billing LLC a fee of 4.65% of net collected revenue for EMS billing services and a Medicaid claims fee of $8.00. Some key features of the contract include: • All hardware and software required by Digitech personnel to perform medical transport billing and collection accurately and efficiently • All mailing forms and envelopes necessary to perform all billing functions • Any postage necessary to mail billing or other information to patients, insurance companies, third parties, and attorneys • All fees associated with mailing NPPs and customer satisfaction surveys • All fees associated with a lockbox solution • Availability of a national toll-free 800 number for patients, City personnel, insurance companies, attorneys, and third parties to call for information or discussion of account status • All fees related to national database searches for patient demographic information • All fees related to the electronic submission of claims The contract also includes provisions for indemnification, insurance requirements, and termination.