Description
This contract is for the provision of a comprehensive Employee Assistance Program (EAP) to Cuyahoga County employees and their dependents, covering counseling, crisis response, fitness‑for‑duty evaluations, training, wellness services, and related reporting. The County seeks a vendor capable of 24/7/365 confidential counseling, multilingual call‑center support, detailed quarterly analytics, and the ability to handle mandatory management referrals. The scope includes both core services (counseling sessions, assessments, referrals) and optional enhancements (expanded wellness topics, on‑site trainings, web‑portal tools). Evaluation is score‑based across solution, scope, management, performance, schedule, qualifications, staff, and pricing, with a significant weight on detailed pricing. The contract period runs Jan 1 2022 – Dec 31 2023, with a possible one‑year renewal.
• Core services: up to 6 free counseling sessions per episode, 24/7 access, fitness‑for‑duty assessments, and unlimited mandatory referrals.
• Additional deliverables: 100 hours/year of training, crisis‑incident response, multilingual TDD/TTY capabilities, and quarterly reporting broken out by demographic and department.
• Vendor must provide non‑collusion affidavit, cooperative purchasing form, insurance (WC, CGL, Business Auto, Professional Liability), and demonstrate compliance with County ethics, drug‑free workplace, and data‑security standards.