Description
This competitive Request for Proposals seeks a vendor to provide ongoing support and maintenance services for the OnBase enterprise document‑management system for a four‑year term (2025‑2028). The County requires a vendor capable of delivering system administration, user support, software updates, and related technical services to ensure continuous operation of the platform across all County departments.
• Scope of work: full‑life‑cycle support, including help‑desk, system monitoring, patch management, and training.
• Submission: proposals were accepted either in‑person/mail to the County Purchasing office or electronically via the Supplier Portal, with a deadline of 11:00 a.m. on May 22 2024.
• Procurement: open competition (formal RFP) with no indicated set‑aside or sole‑source status.