Academic Coaching Support Services for Master of Business Administration (MBA) Program

This contract provides Longwood University’s online MBA program with a managed pool of qualified academic coaches who support faculty and students through grading, discussion‑board moderation, and course‑administrative tasks. Instructional Connections recruits, screens, trains, and pays the coaches, handling all HR and compliance responsibilities while delivering services on a per‑student‑per‑course basis. The agreement spans an initial five‑year term with optional one‑year extensions, and two extensions have already been exercised. • Services include recruitment, credentialing, onboarding, FERPA training, and ongoing coach management. • Pricing is structured as a unit price per student per course (graduate rates $46‑$54 depending on course length). • The vendor must maintain records for five years, comply with E‑Verify, and submit quarterly small‑business subcontracting reports.