Software Support, FireEye

This contract provides a one‑year fixed‑price support agreement for FireEye NX2400 and NX4400 security appliances, covering 24×7 technical assistance, software updates, and next‑business‑day parts replacement. The County expects delivery of services within five days of order placement and retains the option to extend the agreement for up to four additional one‑year periods. The award was made to Right! Systems Inc, a vendor with prior experience supporting FireEye products. • Scope: 24×7 support, maintenance releases, bug fixes, portal access, rapid parts replacement for FireEye NX2400/NX4400. • Contract value: approximately $38,844 (including tax). • Term: 1‑year (10 Apr 2018 – 9 Apr 2019) with up to four optional renewals. • Procurement: Full and open competition; award to the lowest responsive bidder.