Electronic Wait Line Management System

This solicitation sought a fully hosted, web‑based electronic wait‑line management system for Sedgwick County’s Tag Office locations. The solution required online customer access, reservation and notification capabilities, ADA‑compliant kiosk integration, real‑time queue displays, comprehensive reporting, and a secure, role‑based administrative dashboard. The county planned a two‑year base contract with three optional one‑year renewals, and expected vendors to provide both software and on‑site implementation support while the county would procure hardware separately. Although a competitive process was opened with a deadline of 28 April 2026, the county later withdrew the solicitation and rejected all responses, meaning no vendor was awarded. • Web‑based queue‑management platform with kiosk support and SMS/email alerts. • Mandatory on‑site implementation and U.S.–based vendor. • Contract term: 2 years plus up to three 1‑year extensions; cost evaluated on a firm‑fixed‑price basis (example offers $38‑$50 k). • Procurement was conducted as full and open competition by Sedgwick County, Kansas.