Employee Assistance Program Provider

The County of Fresno is seeking an Employee Assistance Program (EAP) provider to administer its EAP, which provides employees with a wide range of services, including mental health counseling and work-life balance programs. The contract was open to bids from May 27, 2020, to June 30, 2020, and four vendors submitted proposals. However, the Review Committee did not recommend any of the vendors for award due to various reasons. The key aspects of this contract include the provision of EAP services to approximately 7,300 employees and their families, the requirement for the vendor to have a strong network of providers, and the need for excellent customer service. • The contract requires the vendor to provide a wide range of EAP services, including mental health counseling and work-life balance programs. • The vendor must have a strong network of providers, including local providers in Fresno County. • The vendor must demonstrate excellent customer service and the ability to provide timely and effective referrals. • The contract has a high cost associated with it, with the incumbent vendor, Deer Oaks, submitting a bid with an 80% increase in their current fees.